You may return most new, unopened hardware items within 30 days of delivery for a full refund only if there is a default and we are notified within 48 hours of receiving your products with a restock fee of 15%. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) We do not offer any refunds on any of our Hemp Products due to them being consumables. If there is a problem with any product (Hemp or Hardware) you must notify us within 48 hours of receiving the product or we will not be able to know if it was stored correctly or broken after delivery. In rare cases we might offer a store credit if the situation is relevant.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please allow up to 2 weeks in some cases for your items to all be shipped. If after 2 weeks an item cannot be shipped out still we will give you a store credit for the amount.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. If you order wholesale you may be charged more shipping before we send the product out based on weight. We charge shipping per vendor in some cases and try our hardest to keep shipping costs to a minimum.
Pro Team Brady Llc. cannot grant refunds on any products. If a product is lost or damaged please contact us at firstname.lastname@example.org. Some cases result in a store credit. But there are no guarantees and are situational.